Shipping Policy

Where we ship

We ship to addresses throughout India that are serviceable by our courier partner [CONFIRM: courier name, for example Blue Dart or DTDC]. If your PIN code is not serviceable, we will contact you to arrange an alternative. We also ship internationally on enquiry; see the section below.

Shipping cost

Shipping is free to metro cities in India [CONFIRM: which cities count as metro cities]. For other addresses in India, [CONFIRM: whether shipping is charged, and how]. International shipping is charged at actual cost; see the section below.

How prints are packed

Every print is inspected, and its Certificate of Authenticity prepared, before it leaves us. Prints are shipped rolled: unframed, interleaved with acid-free tissue and rolled around a wide core inside a rigid tube. Every parcel is insured for its full value while in transit.

Dispatch time

We dispatch orders within 7 to 10 business days of sending your order confirmation email. Business days are Monday to Friday, excluding public holidays in Telangana. Each print is prepared and checked to order [CONFIRM: whether prints are held in stock or produced on demand], which is why we need this time. If we expect a delay beyond 10 business days, we will email you with a revised date, and you may cancel for a full refund if you prefer.

Delivery time

Within India, delivery usually takes 3 to 7 business days after dispatch. Metro cities are typically at the faster end; remote areas, the North-Eastern states, Jammu and Kashmir, Ladakh and the island territories may take longer. These are estimates, not guarantees; courier delays caused by weather, strikes or events beyond our control can occur.

Tracking

When your print is dispatched we email you the courier’s tracking number and a link to follow it. If you have not received a tracking email within 10 business days of your order confirmation, check your spam folder and then write to us.

Delivery address

Please check your delivery address and phone number carefully at checkout; the courier will call the number you give. If you need to change the address, email us with your order number before dispatch and we will update it. After dispatch we cannot redirect a parcel. If a parcel is returned to us because the address was incomplete or incorrect, or because delivery was attempted and could not be completed, we will contact you to arrange re-delivery [CONFIRM: whether the cost of re-shipping is charged to the customer].

Receiving your print

Parcels are delivered against signature [CONFIRM]. Please inspect the outer packaging on arrival and, if it is damaged, note this with the courier before signing and photograph it. Open the parcel within 48 hours and check the print; any damage must be reported within 48 hours of delivery under our Refund and Cancellation Policy. Responsibility for the print passes to you when it is delivered to the address you gave us.

International shipping

We ship outside India on enquiry. Email info@thotavaikuntam.in with the print you would like and your full address, and we will quote the actual cost of insured international shipping, which is charged in addition to the price of the print. International parcels are sent by [CONFIRM: DHL Express or FedEx] and usually arrive within 5 to 10 business days of dispatch, although customs clearance can add time.

Import duties, customs charges, VAT or other local taxes are not included in our prices and are payable by the recipient to the courier or customs authority before delivery. We declare the actual value of the print on customs documents and cannot mark parcels as gifts or understate their value. Some countries restrict the import of artworks; it is your responsibility to check before ordering. Once a quote is accepted, we will send you a payment link, and the order follows the same terms as domestic orders.

Contact

Questions about shipping can be sent to info@thotavaikuntam.in, quoting your order number if you have one.